I agree, but I'm not going to 8 bit, that is the format of the files that do not play correctly.
They already exist in the playback folder but when the IVR software attempts to play
them back it doesn't work.
One of our server admin pulled down a 16 bit file and it did play. Still trying to figure
that one out, and figure how exactly what format will work with the IVR engine.
I have received very little training to support this, so I am learning as I go. I do know if
I take the exist files and compress them in SoundForge they play correctly, and the template
I use is CCITT mulaw. Manual conversion works, but the script does not. I'm studying the
code in the pluralsight courses to try to figure this out, as well as this discussion.
They already exist in the playback folder but when the IVR software attempts to play
them back it doesn't work.
One of our server admin pulled down a 16 bit file and it did play. Still trying to figure
that one out, and figure how exactly what format will work with the IVR engine.
I have received very little training to support this, so I am learning as I go. I do know if
I take the exist files and compress them in SoundForge they play correctly, and the template
I use is CCITT mulaw. Manual conversion works, but the script does not. I'm studying the
code in the pluralsight courses to try to figure this out, as well as this discussion.